How C2Keep Revolutionized Their Customer Education with Kroto (Saving 200+ Hours)
220h+
Time Saved
3
Team Members Using Kroto
Daily during initial setup, then as needed for new features
Usage Frequency
What C2Keep Says
"Kroto has completely transformed the way we create help guides and self-service content for our software by making the process incredibly easy and efficient. The AI feature is a great plus because the voice overs are consistent, regardless of who makes the videos."
Roland
Founder, C2Keep
The Challenge
As the founder of C2Keep, Roland personally handled all aspects of customer onboarding and support, including the creation of training videos and tutorials. The traditional process of creating educational content was time-consuming, involving multiple steps from recording to editing and publishing. This limited the number of tutorials they could produce, leaving gaps in their customer education resources.
Additionally, when the application was updated, existing video tutorials would become outdated, creating confusion among customers. The company needed a solution that could streamline the tutorial creation process while maintaining consistency and allowing for easy updates to keep pace with their evolving product.
The Solution
C2Keep implemented Kroto as their comprehensive solution for creating and managing customer educational content. The platform's AI-powered features and intuitive interface enabled them to establish a self-service knowledge base that effectively addresses customer support needs.
Key implementation aspects included:
- Utilizing AI voice-overs for consistent and professional narration across all tutorials
- Implementing a streamlined process for converting videos into written guides
- Creating a customizable knowledge base that aligns with their brand
- Enabling multiple team members to contribute to content creation while maintaining consistency
Key Results
- •Reduced tutorial creation time by 2+ hours per video (220 hours total)
- •Established a comprehensive self-service knowledge base
- •Created 100+ Video Guides for their Help Centre
- •Improved content consistency across multiple creators
- •40% Reduction in repetetive support queries
- •Enhanced ability to keep documentation current with product updates