How Busable Integrated Knowledge Base Updates into Their Development Workflow with Kroto
93h+
Time Saved
5
Team Members Using Kroto
10-15 new articles per week
Usage Frequency
What Busable Says
"Kroto is a well thought-out, intuitive complete end-to-end platform that feels simply magical. We can now easily incorporate updating knowledge base articles as part of our 'Definition of Done' once a new software feature is ready."
Heroly Chour
Co-Founder
The Challenge
Busable faced a common challenge in software development: maintaining up-to-date documentation alongside rapid feature development. Their team struggled with:
- Outdated knowledge base articles leading to repetitive customer inquiries
- Time-consuming documentation process deterring regular updates
- Inability to maintain documentation as part of their development workflow
- Increasing support burden due to outdated training materials
The Solution
Busable implemented Kroto as an end-to-end documentation platform, integrating it directly into their development process. They established a new workflow where updating knowledge base articles became part of their 'Definition of Done' for feature releases.
The implementation focused on leveraging key features:
Automated voice transcription and AI voice-overs for consistent narration
Automated video editing with intelligent zooming capabilities
AI-powered article generation from video content
Custom domain whitelisting for their knowledge base learning center
Key Results
- •Reduced documentation time from 60 minutes to 10 minutes per article
- •Successfully creating 10-15 new articles weekly
- •Integrated knowledge base updates into development workflow
- •Decreased repetitive support queries
- •Improved documentation maintenance efficiency